OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
149 ratings and 103 comments received in the last 90 days.
07 March 2025
They were very thorough at looking what my current needs are. The whole experience was great from start to finish. Including putting my private plates on.
26 February 2025
The best service we have ever had
18 February 2025
The salesman, Kyle was brilliant. He was courteous, knowledgeable and very professional. He answered all my (many) questions, and was very patient! I'd recommend him without hesitation.
17 February 2025
not given much choice
14 February 2025
Excellent
12 February 2025
Great service and friendly staff
09 February 2025
Debbie was fantastic on the order as usual and Jack was super good at the hand over.
08 February 2025
Great help and handover from Jack
08 February 2025
I would have liked a better reveal of the car. However I felt very well looked after and the explanation of details was excellent - thank you Kyle at Northampton.
22 March 2025
Excellent service
21 March 2025
Did what I expected!
20 March 2025
Good
18 March 2025
The service was really helpful, having just had a baby the collection service is brilliant and everything handled without us having to worry. Kept informed of what was happening and when which put our mind at rest. Brilliant service
17 March 2025
very satisfied
15 March 2025
Taylor the service adviser and Demos both listened to the problem which isn't straightforward and we have come up with a plan. Both excellent and so very good to deal with. Thank you.
13 March 2025
No car wash due to temporary location
12 March 2025
The service is exceptional and nothing like I have experienced before.
12 March 2025
The work completed appears to have fixed the problem and the car was cleaned before return. Not happy with having been charged nearly 3K
09 March 2025
No issues whatsoever and good communication
13 March 2025
I was treated with the utmost respect by the salesman (Kyle Mock) who kept me informed throughout the process as to when my car would arrive.