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Customer Reviews.

service

2.5

When I purchased my vehicle in June my years 'used approved' warranty was not activated. I took my car in around 2 weeks ago and they advised the vehicle had no warranty. This was resolved however inconvenient.

05 December 2017

sales

4

All comments are in first box

05 December 2017

service

4

It would have been a 5 but when the programme update was completed all my recent destinations became coordinates and I wasn't expecting that so hadn't saved any destinations.

04 December 2017

service

5

Easy process for my car to be checked, choice given when to fit in with my work as a district nurse

02 December 2017

service

3

some staff have poor telephone manner and it took 6 minutes for someone to answer the phone when I rang to book

01 December 2017

service

5

Made welcome on arrival and very customer friendly video to view of work carried out.

30 November 2017

service

3

Issues following completion where initially it looked okay, then fault reoccurred

30 November 2017

service

4

Still awaiting a rubber seal to be fitted

29 November 2017

service

5

I waited on the day and the service did not take long.

29 November 2017

service

5

Only had mot done this time-reception staff were very helpful and friendly.

27 November 2017

service

5

Liked the fact someone picked my car up and returned it. And it was cleaned and shiny .

24 November 2017

service

4

Booking the service was fine however there was no reminder (even after requested). Then when I phoned to checked the time the receptionist was very rude after I had a second question that I wanted answering

23 November 2017

service

5

Went extra mile

21 November 2017

service

3

See below

21 November 2017

service

5

Full marks, despite the long wait.

20 November 2017

sales

5

They were so friendly and great conmunication

17 November 2017

sales

5

Very helpful and pleasant experience

16 November 2017

sales

5

Gareth was very helpful and patient even when I changed the spec

15 November 2017

service

4

I was able to relax at the cafe while I waited for my car to be serviced, though it would have been nice to have at least one complimentary drink.

14 November 2017

service

5

Swift to get signed in and service took as long as expected. Lovely coffee!

14 November 2017

service

5

You completed the service.

14 November 2017

service

4

Easy to book. Courtesy car included. Good customer service.

14 November 2017

service

3

I arranged the service to coincide with MOT but it was too soon and i missed a month unnecessarily

11 November 2017

service

5

A fault was identified and the car needed to stay in the garage overnight. I needed transport for various commitments and it would have been difficult not having any transport but a courtesy car was arranged at short notice.

11 November 2017

service

3.5

They are always very helpful and will get back to you if they can’t deal with your query straight away

07 November 2017

service

5

Car was handed back washed and hoovered.

07 November 2017

service

4

Informed via telephone if further work required, how much it would cost and confirmed with customer this was ok. Great communication.

05 November 2017

sales

5

went very smoothly

02 November 2017

service

5

All went well and was kept informed

01 November 2017

service

4

As above.

01 November 2017

service

1.5

See above

01 November 2017

service

5

problem solved

31 October 2017

service

5

Everything I asked for was done

31 October 2017

service

4

They noted the issue I asked them to look at when booking it in (I didn't need to remind them) and sorted - so good.Valeting mediocre -boot not touched (other garages I use for services do the boot as well). Water staining inside and out.

30 October 2017

service

4

very efficiently carried out

30 October 2017

service

4

Good communication

25 October 2017

service

5

Very happy with everything staff couldn’t of been more helpful

25 October 2017

service

5

Always kept me up to date and serviced on time .

25 October 2017

service

5

Sorted a problem on the day which a was very happy and amazing not having to book the car in anther day

24 October 2017

service

5

Resolved the issue I had under warranty and got a decent courtesy car too without any fuss. Good experience

23 October 2017

service

5

Emergency and inclusion of routine appointment merged

19 October 2017

service

5

First class service

18 October 2017

service

5

Clean modern showroom and service centre, friendly engaging stafg

12 October 2017

sales

5

Great customer service received from start to finish

10 October 2017

sales

5

Gareth Eaton was our salesperson who did a great job in advising us what model in the mini range we wanted.He was professional in every way, called us the next day to check if there was anything else he could do. The dealership also looked good.

10 October 2017

sales

5

Good Customer Service & Helpful staff

10 October 2017

service

5

Did what they said they would

10 October 2017

sales

5

Generally looked after us very Well.

10 October 2017

sales

5

My mini is as expected feels good quality. Sales staff attentive and good knowledge of car.

10 October 2017

sales

5

Helpful, friendly knowledgeable staff