OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
165 ratings and 114 comments received in the last 90 days.
28 April 2025
Excellent, we received weekly updates on the expected delivery time of the car.
13 April 2025
Victoria Babb was incredible. From my initial phone call to Wollaston not really knowing what I wanted, she was informative about what options were available, explained all the new details of the countryman and kept me fully updated.
07 April 2025
Absolutely Fab service
03 April 2025
In general the sales staff were helpful, friendly and polite. When the car was handed over it was not immaculate and was dirty in a couple of places on the interior. I do not blame the sales staff for, perhaps have a look at your prep team?
03 April 2025
Really helpful staff, Jack helped us through the whole thing.
30 March 2025
Kyle was excellent in talking through the changes since the purchase of my previous Mini, close attention to detail, setting out my options clearly and transparently and kept me updated throughout the process
23 March 2025
Kyle mock was very thorough and polite
13 March 2025
I was treated with the utmost respect by the salesman (Kyle Mock) who kept me informed throughout the process as to when my car would arrive.
07 March 2025
They were very thorough at looking what my current needs are. The whole experience was great from start to finish. Including putting my private plates on.
29 April 2025
From booking to the work being competed, the service was excellent.
28 April 2025
The member of staff who was managing my service was kind and friendly. When I explained that I had to stay and wait she said she would try get my service done quicker and it was over within a few hours
28 April 2025
Addressed a couple of issues as well as the service. Could have chosen to replace a tyre unnecessarily, but did the right thing. Maybe other garages wouldn't?
24 April 2025
Always an excellent service experience, always greeted with a smile and kept informed. Also it's a nice touch having refreshments and seating area.
23 April 2025
Professional helpful staff
23 April 2025
Completely hassle free
23 April 2025
Good friendly service. Friendly welcome. Double checked together the service requirements.
23 April 2025
Hopefully problem has been sorted now after having it looked at by other garages.
23 April 2025
Very satisfied
23 April 2025
All the work completed on time and I appreciated the call to say my car was ready.
30 April 2025
Overall I was very satisfied with the mini centre and delivery of the car